CANCELLATION POLICY

Our Commitment

We understand that life happens. However, as a mobile service provider, late cancellations and no-shows significantly impact our schedule and livelihood. We kindly ask that you review our cancellation policy before booking.

Cancellation Notice

We require a minimum of 24 hours notice for all cancellations or rescheduling requests. To cancel or reschedule, please contact us directly at (754) 707-2588.

Late Cancellations

Cancellations made less than 24 hours before your scheduled appointment will incur a cancellation fee of 50% of the total service cost.

No-Shows

Clients who do not show up or are not available at the scheduled location without prior notice will be charged 100% of the total service cost and may be required to prepay for future appointments.

Rescheduling

We are happy to reschedule your appointment at no charge if you notify us at least 24 hours in advance. Rescheduling requests made less than 24 hours before the appointment are subject to the late cancellation fee.

Late Arrivals

If you are more than 15 minutes late to your appointment, we may need to shorten or reschedule your service depending on the technician’s schedule. Full service charges still apply.

Exceptions

We understand that emergencies happen. Exceptions to this policy may be made at our discretion for documented emergencies or extenuating circumstances. Please contact us as soon as possible if you are experiencing an emergency.